Refund policy

 

Can I add something, remove something or change something on my order?

We want you to love everything on your order. We would be happy to help modify your order if your order has not yet been shipped.  Please contact us at mail@saaki.com.au for assistance.  If your order has already been shipped, please place a new order for the additional item. 

What is your return policy?

Please choose your items carefully as we are not required to refund on change of mind of purchases. As our pieces are made to order, returns will not be accepted. As such, please note, on placing your order that as the items you purchase are artisan handmade, there may be slight variances in your product.

We would like our customers to be completely happy with your orders, we can accomodate any changes to the original picture you require - as the piece is being made for you, we can personalise it further to your liking, if required. Any changes or alteration to the original must be mentioned in the 'notes' section of your order and emailed to us at mail@saaki.com.au. We will be in touch once received to coordinate your requirements. 

  

If I have other questions, whom can I contact?

Please email us at mail@saaki.com.au with your enquiries.